Refund and Return Policy for Ajazz Pakistan Website

Effective Date: 20th Sep 2020

1. Overview

Thank you for shopping at Ajazz Pakistan. We want to ensure your satisfaction with our products. Please read the following policy to understand our procedures regarding refunds and returns.

2. Refund Policy

a. Eligibility for Refund

We offer refunds on products within 15 days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

b. Refund Process

To initiate a refund, please contact our customer support team at ajazzpakistan@gmail.com Provide your order number and a detailed explanation of the reason for the refund request. Our team will guide you through the process.

c. Refund Timeframe

Once we receive your request and inspect the returned item, we will notify you of the status of your refund. The refund will be processed within 7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

3. Return Policy

a. Eligibility for Return

If you are not satisfied with your purchase, you may return the item within 15 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

b. Return Process

To initiate a return, please contact our customer support team at ajazzpakistan@gmail.com Provide your order number and a detailed explanation of the reason for the return. Our team will provide you with instructions on how to return the item.

c. Return Shipping

Customers are responsible for return shipping costs unless the return is a result of our error. We recommend using a trackable shipping service to ensure the safe return of the item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately at ajazzpakistan@gmail.com. We will provide instructions on returning the item or offer a replacement.

5. Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at ajazzpakistan@gmail.com